Mobile Crisis Response On-Call Counselor – Position Opening Announcement

This position is provides counseling to clients on dispatch calls in community settings where the crisis is occurring.  Respond to clients, within 60 minutes, in at least 2 of the following counties: Louisa, Washington, Keokuk and Jefferson.

EXAMPLES OF DUTIES:
Mobile Dispatch

• Responsible for responding to mobile crisis dispatches for scheduled shift
• Complete related data entry and paperwork
• Complete required agency paperwork.
• Be accessible by telephone during all scheduled shifts.
• Arrive at any client location within one hour of being called, coordinating arrival with co-worker in any situation requiring a two person response.

General Responsibilities:

• Function as an effective team member and represent the agency in a
  professional manner.
• Successfully complete required trainings within required time periods, including up to 30 hours of initial training prior to dispatch

Requirements:

• One of the following education and/or training qualifications must be met:
  1. A mental health professional as defined in Iowa Code section 228.1
  2. A bachelor’s degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education) and a minimum of one year of experience in behavioral or mental health services
  3. A law enforcement officer with a minimum of two years of experience in the law enforcement officer’s field
  4. An emergency medical technician (EMT) with a minimum of two years of experience in the EMT’s field
  5. A peer support specialist with a minimum of one year of experience in behavioral or mental health services
  6. A family support peer specialist with a minimum of one year of experience in behavioral or mental health services
  7. A registered nurse with a minimum of one year of experience in behavioral or mental health services
  8. A bachelor’s degree in a non-human services-related field, associate’s degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training
• Must complete 30 hours of department approved training or show proof of prior training within 90 days of hire
• Pass criminal records/dependent adult/child abuse checks completed by your employer.
• Dependable transportation
• Possess a valid driver’s license and provide a certified driving record if
  transporting clients or coworkers
• Working telephone or means to accept dispatch calls
• Ability to work a flexible schedule including nights and weekends

Desired Qualifications:

• Crisis Intervention with experience in suicide intervention, and postvention
• Knowledge of community resources
• Experience assisting people with relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.
• Previous experience working with victims of crime
• Ability to provide services with trauma informed practices
• Ability to work under pressure and cope with stressful situations
• Ability to prioritize multiple tasks and work independently
• Ability to write reports and proposals
• Fluent in Spanish, Arabic, French or Swahili
• An appreciation for providing developmental opportunities for staff and practicum students
• Ability to demonstrate commitment to working with a team of professionals
• Personal attributes such as professionalism, commitment to self-improvement and development, friendliness, tact, enthusiasm, creativity, sensitivity, sense of humor, and honesty
• Ability to operate a computer and use basic word processing software and email

Your employer agrees to provide reimbursement at the following rates, no fringe benefits are provided:
Dispatch time: $31.84/hour. $45.48/hour for holidays.
Dispatch time is counted from the time that you receive the outreach call until you return to the crisis center and complete the paperwork.
On Call shift: $2.50/hour
Training and Meetings: $12.50/hour
Reimbursement for the use of your personal cell phone: $13.50/month  if employee takes at least one shift per week.

CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer